Contact us
Use the phone number and email below to get in touch with us or fill in the form and we will get back to you as soon as possible!
Use the phone number and email below to get in touch with us or fill in the form and we will get back to you as soon as possible!
Connect Conversate is a one-stop-shop for all of your chat needs! Our tailored solutions take care of both consultation and implementation services and ensure your chat setup looks exactly as you imagined it!
Our main aim is to deliver exceptional quality without all the fuss. That's why our process is streamlined and easy to follow so you know what to expect each step of the way!
Extensive expertise in the LiveChat.Inc platform. Great knowledge in creating proactive strategies, conducting comprehensive training sessions, and proficiently analyzing and reporting data.
Our proficiency in these domains allows us to maximize the platform's features, leading to heightened customer engagement and operational efficiency for businesses.
Here's a list of some of the thing we cover:
Navigating the platform and â best practices
Chat widget tailoring
Pre-/Post-chat survey guidance
â General Q&As
Providing strategic guidance on how to incorporate chatbots into a business's operations effectively.
This involves identifying use cases, defining goals, and determining the most suitable technologies and platforms.
Identify pain points and establish a suitable chat strategy to address them
Determine best chat placement strategy
â Where and how to hide/show chat
Strategy guidance and how to best leverage analytics data
Training agents and chatbots to improve their performance over time through machine learning and natural language processing.
This may include refining dialogue design, enhancing understanding of user intent, and optimizing responses.
Conversation flows
Agent training best practices
Chat archives/transcript reviews
Conversation strategy optimization
Information guide (knowledge base)
Optimise the data generated by bots and/or agents
Our main aim is to deliver exceptional quality without all the fuss. That's why our process is streamlined and easy to follow so you know what to expect each step of the way!
Designing and developing chatbots tailored to the specific needs of a business.
This includes creating conversational flows, integrating with existing systems, and deploying across various messaging platforms.
Creation of tailored bots
Bot language training
CRM Integration Support
Bot conversation flow creation
Support for different platforms (websites, WhatsApp, social media, etc.)
Assisting businesses in setting up live chat support systems to provide real-time assistance to customers.
This involves selecting the right tools, training staff, and establishing workflows for managing incoming inquiries.
â Creation of chat flows
Knowledge base creation
Platform recommendations
Access to an outsourced chat team
Implementing analytics tools to track and analyze chat interactions, user behaviour, and performance metrics.
This helps businesses gain insights into customer preferences, identify trends, and measure the effectiveness of their chat initiatives.
â Deep dive into your Google Analytics
Review of the data to create a tailored chat strategy
Post-implementation impact assessment using chat reports
For any aspect of your chat implementation we provide ongoing support and maintenance services to ensure the smooth functioning of chat systems, address any issues that arise, and keep them up to date with evolving technologies and best practices.
â Weekly, bi-weekly, or monthly check-ins
Monthly or bi-monthly agent training to ensure optimal CX
Comprehensive ongoing support tailored to your needs. Contact us to discuss your requirements and explore how we can assist you further.
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